Last updated: 13 November 2026
This policy explains how Eykam Wellness Private Limited ("ProBisCo", "we", "us") collects and uses your personal data when you visit probisco.in or order from us. We follow the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
What we collect
- Order details: your name, mobile number, email, delivery address and what you ordered.
- Payment details: payments are processed by Razorpay. We receive a payment reference and status. We never see or store your card, UPI PIN or bank login details.
- Messages: anything you send us on WhatsApp, email or Instagram.
- Newsletter: your email, if you subscribe.
- Website usage: basic, aggregated information such as pages visited and device type, if analytics are enabled. Your cart is saved only in your own browser.
How we use it
- To process, pack, ship and track your order, and to send order updates by email, SMS or WhatsApp.
- To help with questions, replacements, refunds and complaints.
- To keep invoices and records we're required to keep under tax and accounting laws.
- To send offers and news, only if you opt in. You can unsubscribe at any time.
- To prevent fraud and improve our website.
Who we share it with
We only share what each partner needs to do its job:
- Razorpay, to process payments.
- Courier and logistics partners (including Shiprocket), who receive your name, phone number and address to deliver your order.
- Service providers that host our website, database and emails, such as Cloudflare, Supabase and our email provider.
- Government authorities, when the law requires it.
We don't sell or rent your personal data.
How long we keep it
We keep order records for as long as tax and accounting laws require, and other data only as long as we need it for the purposes above. Newsletter data is kept until you unsubscribe.
Your rights
You can ask us to access, correct or erase your personal data, or withdraw consent for marketing, by contacting our grievance officer below. Some order records must be kept by law even if you ask us to delete them.
Security
Our website uses HTTPS. Order data is stored in an access-controlled database, and payments are handled by Razorpay, which is PCI-DSS compliant.
Children
Orders must be placed by someone aged 18 or over.
Changes to this policy
We may update this policy. The latest version will always be on this page, with the date it was last updated.
Grievance officer
[GRIEVANCE OFFICER NAME], Eykam Wellness Private Limited, 2nd floor, CIIE, Nano Building, Jamia Hamdard University, New Delhi 110062
Email: [email protected] · Phone: +91 88003 05043
We acknowledge requests within 48 hours and aim to resolve them within one month.