Launch price ₹180 a jarFree delivery on 4 jars or more100% eggless

Refund and cancellation policy

What we replace, what we refund, and how to reach us.

Last updated: 13 November 2026

ProBisCo cookies are a packaged food product. For hygiene and food safety, we can't accept returns of food once it's delivered. This policy explains when we will replace or refund an order.

Broken cookies are not covered. Our cookies are crunchy and packed snugly, but some may crack or crumble during transit. Broken or crumbled cookies are not a product defect and are not eligible for return, replacement or refund. They are just as safe to eat and taste the same.

What we will replace or refund

We will replace the affected jars, or refund them if a replacement isn't possible, if:

  • you received the wrong product;
  • jars are missing from your order;
  • a jar arrived with its seal broken or tampered with; or
  • the product reached you after its best-before date.

How to report a problem

  1. Record a continuous unboxing video starting from the sealed outer box. We can't accept claims without it.
  2. Contact us within 48 hours of delivery by WhatsApp +91 88003 05043 or email [email protected], with your order number, the video and photos of the jar and label (including the batch number).
  3. We'll review it and reply within 2 business days. If approved, we'll ship replacement jars at no cost, or refund the affected jars.

What we can't refund

  • Broken, cracked or crumbled cookies from transit.
  • Change of mind, or taste and texture preferences, once the order has shipped.
  • Opened jars, except where the seal was already broken on arrival.
  • Claims made after 48 hours, or without an unboxing video.
  • Delays caused by the courier, weather or incorrect address details. See our shipping policy.

Cancelling an order

  • You can cancel for a full refund before the order is dispatched. Message us with your order number as soon as possible.
  • Once an order has shipped, it can't be cancelled.
  • We may cancel an order if a product is out of stock, the pincode can't be served, there was a pricing error, or we suspect fraud. You'll get a full refund.

How refunds are paid

  • Approved refunds go back to your original payment method (UPI, card or netbanking) through Razorpay.
  • We start the refund within 2 business days of approval. Your bank usually credits it within 5 to 7 business days after that.
  • If money was debited but your order wasn't confirmed, the payment is usually reversed automatically within 5 to 7 business days. If it isn't, contact us with the transaction details.

Contact

WhatsApp +91 88003 05043 or email [email protected]. For unresolved complaints, see our grievance officer details.