Last updated: 13 November 2026
ProBisCo is a brand of Eykam Wellness Private Limited. This policy explains how and when we deliver your order.
Where we deliver
We deliver across India through our courier partners. If your pincode can't be served, we'll tell you before dispatch and give you a full refund.
Delivery charges
| Jars in your order | Delivery charge |
|---|---|
| 1 to 3 jars | ₹80 per order |
| 4 jars or more | Free |
The delivery charge is shown in your cart and at checkout before you pay. Prices include all taxes.
When your order ships
- We pack and dispatch orders within 1 to 2 business days of payment (Monday to Saturday, excluding public holidays).
- Delivery usually takes 2 to 4 business days to metro cities and 4 to 8 business days elsewhere. Remote areas may take longer.
- These are estimates. Weather, festivals, strikes and courier delays can affect them.
Tracking
Once your order ships, we'll send the courier tracking link by email or WhatsApp. You can also check the status on our Track my order page with your order number and mobile number.
Packaging
Each jar is sealed and packed in a cardboard shipping box. Our cookies are crunchy, so a few may crack or crumble in transit. Broken cookies are safe to eat and are not eligible for return or refund. See our refund policy for what we do cover.
Address and delivery attempts
- Please enter a complete address, pincode and a reachable mobile number. We aren't responsible for delays or failed delivery caused by incorrect details.
- The courier will usually attempt delivery up to three times. If the parcel comes back to us because the address was wrong, no one was available, or the delivery was refused, we can re-ship it once you pay the delivery charge again, or refund the order value minus the forward and return shipping costs.
- Need to change your address? Message us before the order ships.
Cash on delivery
Cash on delivery isn't available at the moment. We accept UPI, cards and netbanking through Razorpay.
Bulk orders
For gyms, offices and events, message us for bulk pricing and delivery timelines.
Contact
Questions about your delivery? WhatsApp +91 88003 05043 or email [email protected] with your order number.